How to Use the RX Local App

Hawthorne is partnering with RxLocal, a mobile app, to make getting your medications convenient and easy. Once you download RxLocal to your phone, you'll be able to do the following:

  • In App Messaging - Text you Hawthorne pharmacist from your phone with our messenger.
  • Mobile Refills - Order and manage medication refills using your phone.
  • Reminders - Set reminders to pick up or request refills.

Once you have successfully downloaded the RxLocal app on your mobile device, learn how to set up your account, request medication refills, and set reminders below. 

Make sure you are registered for the RxLocal Patient Portal, sign up or sign in now, and download the mobile app from the Apple Store or the Google Play Store today.

If you have any questions, don't hesitate to ask your Hawthorne Pharmacist!

Account Setup

  1. Select “I Need an Account”
  2. Read and Accept the Terms of Service.
  3. Fill out First Name, Last Name, and Date of Birth exactly as the pharmacy has it listed.
    • Check your prescription bottle if you’re unsure.
  4. Enter your cell phone number and email address for account security and pharmacy verification.
  5. Select the number you’d like your verification code sent to.
  6. Read and click agree to receive notifications and other promotions from your pharmacy.
  7. Read and click agree to receive notifications and other promotions from your pharmacy.
  8. Enter your validation code texted to the phone number on your account.
  9. Create your username.
  10. Create your password.
    • (At least nine (9) characters, and uppercase letter, a lowercase letter, and a non letter character)

Request a Medication Refill

  1. Once you log into the app, select “Refill my Prescriptions”
  2. Click on the person who is needing to refill their prescription
  3. Choose one or more prescriptions to be refilled, then select “Continue”
  4. Select “Pickup” or “Delivery,” then select “Submit Refill.”
    • You may use the Comment button to send a message to your pharmacy along with your refill request.
  5. Receive a confirmation email

Schedule Medication Reminders

  1. Once you log into the app, select “Remind Me to Take My Medications”
  2. Select “Create New Reminder”
  3. Select the person for whom you’re creating a reminder
  4. Select the medication you wish to create a reminder for and touch “Continue”
  5. Use the tabs at the top to select the frequency of your reminder and touch “Continue”
  6. Set up the reminder time and touch “Save Reminder”
    • TIP: Set up additional times if needed
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